Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations.
Xceed manages various outsourcing agreements with key government & commercial accounts in different European languages.
Xceed core objective is to deliver superior quality and value to its clients in every aspect of the CRM cycle.
“Xceed currently operates from (3) sites within Cairo; two of the sites are operating full time. The other site is utilized as back up site for business continuity purposes. Capitalizing on its ground breaking success, Xceed has an additional contact center in the Morocco technology Park; “CasaNearshore Park.
Xceed manages programs for clients covering (4) different continents, in (7) different languages.
Xceed is one of Telecom Egypt companies that were established in 2001 to act as the IT arm for Telecom Egypt, the incumbent operator. Xceed started its call center operation business July 2003, with state-of-the-art Contact Center that supports a wide array of inbound and outbound services that are customized to the clients’ needs. Added to the customized service solutions, Xceed provides Back office Services, Infrastructure Management Services, Recruitment Process Outsourcing, Helpdesk Support Services and Social Media Analysis Services.
Xceed is a joint stock company where the major stakeholder is Telecom Egypt 98% and a 2% consortium of Egypt’s largest financial institutions such as National Bank of Egypt, Misr Bank and Cairo Bank.
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