- Street / Area: 3, Faramobi Ajike Street, Off Bush Street, Anthony Village, Lagos
- Zip/Postal Code: 100232
- City: Lagos
- Country: Nigeria
- Phonenumber: 08180224477
- Email: firstname.lastname@example.org
- Website: http://www.sijisontraining.com
- Business service details: Copy and print centers, Office and shop supplies, Office and shop electronics, Inventory and Decoration, Hotel and restaurant, Graphic design, Marketing and sales, Translation services, Typing services, Others
- Listed: October 11, 2017 9:49 am
- Expires: 358 days, 22 hours
Overview and Intro
This training is designed to help your organization meet the needs and expectations of today’s customer. It is facilitated in relation to the human experience of interaction between two adults.
This course has a special focus to “the customer as a guest” principles of the service process is at the core of the training. Dealing with problem “guests” and the importance of problem solving are also given special consideration.
Topics and Outline
• Who we are and What we do
• Who are customers (internal/external)
• What is customer Service?
• Who are customer Service Providers?
• In-Person Customer Service
• Dealing with at-your-desk requests
• The advantages and disadvantages of in-person
• Using body language to your advantage.
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