- Street / Area: NAIROBI,KENYA
- Zip/Postal Code: user_zipcode
- City: Nairobi
- Country: Kenya
- Email: email@example.com
- Phonenumber: 0708317658
- Health branch details: Others
- Listed: March 15, 2018 2:31 am
- Expires: 210 days, 5 hours
We are seeking experienced Customer care Representative to join our administration team. Someone who is friendly,hardworking and thrives in a fast-paced environment
1. Manage large amounts of inbound and outbound calls in a timely manner.
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
3. Seize opportunities to upsell products when they arise.
4. Build sustainable relationships and engage customers by taking the extra mile.
5. Keep records of all conversations in our call center database in a comprehensible way.
6. Frequently attend educational seminars to improve knowledge and performance level.
7. Meet personal/team qualitative and quantitative targets.
1. Previous experience in a customer support role.
2.Track record of over-achieving quota.
3. Strong phone and verbal communication skills along with active listening.
4. Customer focus and adaptability to different personality types.
5.Ability to multi-task, set priorities and manage time effectively.
6. Basic computer knowledge.
Interested and qualified candidates should send their names and location to 0708317658 via whatsapp/Sms
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